Troubleshooting Common Errors
Diagnose and fix 401, 404 and 429 errors, plus vision support and model access questions.
Most integration problems fall into three categories: wrong Base URL, wrong/misconfigured token, or wrong model access. Work through the sections below in order.
401 — Unauthorized / Invalid API Key
- Verify you copied the complete key, including the
sk-prefix, with no leading/trailing spaces. - Check the key is enabled in the panel's API Keys section (sidebar → Console → API Keys).
- If you are using a client with its own proxy settings, make sure it isn't overriding your
Authorizationheader.
404 — Model Not Found / Not Found
- Double
/v1path: the client auto-appended/v1to a base URL that already contained it (/v1/v1/...). Switch the Base URL fromhttps://api.nyxos.shop/v1tohttps://api.nyxos.shop— see Base URL Rules. - Model ID typo: the
modelfield must match the ID on the/pricingpage exactly. Copy it verbatim. - Group access: your key's group may not include that model. Check the Enabled Groups column on
/pricing, then edit the key's group in API Keys — for the widest coverage use the automaticAuto-Agroup (see Groups & Multipliers).
429 — Insufficient Quota (when the account has balance)
Each API key has its own independent quota limit on top of the account balance — a safety net against runaway agent loops.
If the account has funds but requests fail with 429:
- Confirm the account balance in Wallet (sidebar → Personal center → Wallet).
- Open API Keys and Edit the key you are calling with.
- Raise its quota or set it to Unlimited, then save.
Also check rate limits: different groups route through channels with different concurrency thresholds — see Groups & Multipliers.
Can I send images (Vision) or files?
Only multimodal models support image input. Vision-capable variants (certain Claude, GPT and Gemini models) accept images via URL or base64 in the standard message format; text-only models will reject image payloads.
Check the /pricing page and GET /v1/models metadata to confirm which models advertise vision/modalities, then use the exact ID in your request.
Still stuck?
- Run the minimal health check:
curl https://api.nyxos.shop/v1/models -H "Authorization: Bearer sk-...". If that works, the problem is in your client configuration, not the gateway. - Contact Nyxos support via Telegram: t.me/nyxos_shop with your account email/ID, the failing endpoint, and the exact error body.